DualEntry
Director of Customer Success
New York City · Director
Sponsorship not specified$35k-$50kDetected 4 days ago
SQLProduct ManagementProduct StrategyAccount ManagementAccountingExcelERPCustomer SuccessCustomer SupportLeadershipCollaboration
About the role
- At DualEntry, the future of finance is being written today.
- ERP is one of the largest fintech markets in the world ($220,000,000,000+).
- Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI.
Responsibilities
- Since starting 18 months ago, we've raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who've built, scaled, and exited some of the most impactful companies of the last decade.
- As our Director of Customer Success, you'll own account management, customer support, and ERP consulting.
- You'll build and lead a high-performing team, driving customer adoption, retention and long-term growth.
- Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you've developed
- Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
- Build and lead a high-performing team of Customer Success Managers, setting them up for success
- If you're hungry, driven, and ready to build something massive, climb aboard!
Nice to have
- You're joining early and will grow with DualEntry
- Your feedback shapes the product directly
- High-speed culture
- High-trust environment with high expectations
- Ambitious mission
- Hardcore work ethic and high agency
- 8+ years of Customer Success leadership, ideally in fast-paced, high-intensity settings
- You've built a world-class CS org before, and you know what great looks like
Compensation
- $180,000 - $260,000
- Commission: $15,000 - $45,000
- Equity: $35,000 - $50,000
- ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years
Benefits
- Significant equity ownership in one of the top AI companies in the world
- 15 PTO days + 12 public holidays
- Full medical, dental & vision insurance
- Commuter benefits
Company info
- Founded in 2024, DualEntry is one of the world's fastest-growing AI startups.
- Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.
- We're finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990's in the past.
- We operate with urgency and ownership.
- We move fast.
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