SolarWinds
Business Operations Senior Analyst - USA
Austin, Texas · Senior
Sponsorship not specifiedDetected 14 hours ago
Data StructuresData AnalysisData VisualizationJiraSalesforceMarketoSalesForecastingExcelCustomer SuccessZendeskLeadershipCommunicationCollaborationOrganizational SkillsNetSuite
About the role
- We hire based on attitude, competency, and commitment.
- SolarWinds is seeking an GTM Operations Senior Analyst to join our GTM Business Operations organization.
Responsibilities
- Support GTM Teams: Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
- Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
- Document & Improve Processes: Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
- Support Operational Rhythms: Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.
- Lead end-to-end operational analytics: Collaborate across sales, finance, and customer success functions, integrating data from Salesforce, NetSuite, and internal systems to drive decision-making.
- Develop advanced Excel models: (pivot tables, Power Query, financial forecasting, scenario analysis) to support strategic planning and business reviews.
- Optimize Salesforce data structure and reporting: Support GTM forecast accuracy, pipeline hygiene, and sales productivity metrics.
- Created standardized reporting frameworks: Align and document data processed and outputs to ensure consistency, governance, and audit readiness.
- Presented insights and recommendations to senior leadership: Support GTM organization and influence strategic initiatives and operational priorities.
- As a GTM Senior Analyst, you will be the first line of support for Sales, Marketing, Customer Success, and Finance teams.
Requirements
- Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
- Hands-on experience with Tableau
- Comfort in a fast-paced, high-volume operational environment.
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
Nice to have
- Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
- Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
- Proficiency in Excel or Google Sheets for data analysis and cleanup.
- Data quality and reporting accuracy improve consistently.
- Tableau visualizations improve GTM efficiency.
- Recurring issues decrease thanks to process improvements and documentation.
- You grow into more advanced RevOps responsibilities, preparing for senior roles.
- What Success Looks Like
Benefits
- Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
- Create executive views in Tableau, delivering real-time visibility into pipeline health, revenue performance, and operational efficiency.
Company info
- At SolarWinds, we're a people-first company.
- Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities.
- Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
- We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
Visa & Work Authorization
- US Citizen
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This listing is sourced directly from SolarWinds's careers page and normalized into a canonical job model.