DEL MAR Vacations

Senior Manager, Maintenance Operations

Orleans, MA · Senior · Full-time

Sponsorship not specified$75k-$100kDetected 7 days ago

LeadershipProblem SolvingMicrosoft Office

About the role

With a sharp focus on utilization, callbacks, quality control, and escalations, this role is the connective tissue between scheduling, quality control, team development, and field efficiency.
You'll serve as the go-to technical expert, quality enforcer, and team motivator, delivering 5-star guest and owner experiences profitably.
This role splits time between in-office leadership (about 40%) and in-the-field quality control and problem-solving (about 60%).

The Senior Manager, Maintenance Operations leads the day-to-day performance of Del Mar's Maintenance Team.
This individual owns the team's ability to solve issues the same day for guests and homeowners - creatively, resourcefully, and without over-relying on outside vendors.
Core Responsibilities Drive the day-to-day execution, quality, and profitability of Del Mar's Maintenance Team; solving problems in the field and leading technicians to consistently deliver 5-star results.
Build trust, momentum, and accountability across the Maintenance Team; set the tone, expectations, and morale for the group.
Provide live troubleshooting support - answer calls and jump in to help technicians problem-solve from the field, preventing callbacks and avoidable escalations.
Support recruiting and onboarding for new technicians, ensuring alignment to Del Mar's 5-star standard from day one.
Field Quality Control & Problem Solving Visit service requests, jobs, and projects in the field to solve problems same-day, inspect quality, validate completion, and confirm work meets homeowner standards.
Deliver direct, real-time feedback to technicians based on field observations - reinforcing wins and correcting misses.
Drive performance improvements with a goal of reducing callbacks by 50%.
Partner with warehouse and purchasing leads to ensure every technician has the parts, tools, and information needed for a successful first visit, every time.

Team Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod.

Full-time, Varying schedule (including weekends) Del Mar Vacation, Inc is an equal opportunity employer.
All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs.
We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local law

$75,000-$100,000 + bonus Schedule: Full-time, Varying schedule (including weekends) Del Mar Vacation, Inc is an equal opportunity employer.

This listing is sourced directly from DEL MAR Vacations's careers page and normalized into a canonical job model.