Clark Construction
Head of Customer Success
New York City
Sponsorship not specifiedDetected 25 days ago
Project ManagementAccount ManagementAccountingCustomer SuccessCadenceLeadershipCommunication
About the role
- This person will land first, protect the existing customer base from day one, and begin recruiting the customer success bench as Clark scales.
- Clark's customers are adopting AI in high-trust workflows where accuracy, reliability, and change management are critical.
- Customer success is not simply account management.
Responsibilities
- Build and lead the customer success function
- Recruit and manage the first CSMs
- Partner with Audit Engineers on workflow discovery, pilots, and implementation
- Create the weekly operating cadence for live accounts
- Partner with Sales on handoffs, expansion, and customer fit
- Build repeatable playbooks for onboarding, adoption, renewals, and QBRs
Requirements
- 8+ years of customer success, implementation, account management, or post-sale leadership experience
- Experience leading customer-facing teams in B2B SaaS
- Experience in audit, accounting, compliance, fintech, or workflow software
- Experience selling or supporting AI-native products
- Experience with enterprise implementations and complex stakeholder maps
- Experience hiring and managing CSMs or implementation teams
Benefits
- You will own customer health, renewals, adoption, implementation quality, and the operating cadence that keeps customers successful.
- Own customer health, retention, renewals, and expansion readiness
- Establish customer health metrics, escalation paths, and renewal processes
- Strong operating cadence and customer health discipline
Company info
- It is how we ensure customers reach value, expand usage, and trust Clark as a long-term partner.
- The Head of Customer Success will create the systems, team, and customer operating rhythm needed to protect the live base and scale adoption.
- You should be comfortable both building the function and personally engaging with customers.
- Able to work directly with executive customers
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This listing is sourced directly from Clark Construction's careers page and normalized into a canonical job model.