Teladoc

Teladoc

Case Coordinator

CAN - Toronto

Sponsorship not specified$50k-$55kDetected 16 days ago
SalesforceExcelRadiologyCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft OfficeMicrosoft Teams

About the role

  • Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
  • Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.
  • Summary of Position The case coordinator ensures efficient case progress, high quality service and member experience across service lines.

Responsibilities

  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
  • These tools support, but do not replace, human judgment.
  • Provide members with assistance, support, and follow-up where necessary.
  • Collaborate with the clinical team (Case Managers, in particular) to support case progression.
  • Support identification and selection of appropriate specialists/third parties using internal database.

Requirements

  • Proven track record of meeting deadline-oriented tasks
  • Exceptional organizational skills, with the ability to multi-task
  • Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
  • It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.

Nice to have

  • 3-5 years' experience in a fast-paced professional office environment
  • Post-Secondary degree strongly preferred

Compensation

  • $50,000 to $55,000/year

Benefits

  • Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication.

Company info

  • Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
  • Job Description Acknowledgment
  • This job description is a general overview of the nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.
  • Why Join Teladoc Health?
  • Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services.
  • This job description is a general overview of the nature and level of work performed by employees with this job designation.
  • Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
  • I acknowledge that I have read and understand the above job description.
  • By signing this job description, I understand the duties that are expected of me.
  • Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
  • Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
  • Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada.
  • Be a part of a growing team across Canada, that thrives on engagement, learning and growth.
  • Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person's health journey.
  • Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Equal opportunity

  • At Teladoc Health we believe that personal and professional diversity is the key to innovation.
  • We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
  • Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates.
  • Our hiring team makes all final decisions.

Visa & Work Authorization

  • l employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Teladoc's careers page and normalized into a canonical job model.