Revvity
Senior Manager, Field Service
US Remote - UT · Senior · Part-time
Sponsorship not specified$112k-$149kDetected 11 days ago
Data AnalysisData VisualizationProject ManagementSalesforceCRMForecastingProcess ImprovementPerformance ManagementContract ManagementCustomer SupportFDA RegulatoryMedical DevicesLeadershipCommunicationCollaboration
About the role
- Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
- This role is responsible for supporting business growth and ensuring financial targets are met, along with providing input into the development of the annual budget.
Responsibilities
- Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability
- Drive financial growth and profitability through contract retention while managing costs effectively
- Support Service P&L management, including revenue forecasting and ongoing cost control
- Partner with service finance to analyze cost trends and identify revenue leakage
- Take on and own various regional-level service-related projects or initiatives as requested by senior management
- Collaborate with Technical Support teams at various factories, field sales individuals, data analytics team members, R&D, and other departments to ensure cross-functional alignment and coordination of service activities
- Partner with technical support and factory teams to support deployment of new product introductions (NPIs)
- Utilize various business applications to run reports and build dashboards to gain insight into the various aspects of managing a field service business to help drive efficiencies
- Collaborate with data analytics to develop actionable reporting tools that support operational and financial goals
Requirements
- Bachelor's degree in, Engineering, Business Administration, Technical Field
- Minimum 3 years of direct people management experience, including managing managers or team leaders
- Minimum 3 years project management skills with experience leading cross-functional initiatives
- Excellent communication and presentation skills with ability to interact effectively at all organizational levels
- Valid driver's license and ability to travel domestically
Nice to have
- Advanced degree (MBA, MS Engineering, or equivalent)
- Experience managing geographically dispersed teams across multiple states/regions
- Demonstrated expertise in process improvement methodologies (Lean, Six Sigma, etc.)
- Strong financial acumen with experience in budget development, forecasting, and cost management
- Advanced proficiency in data analytics tools and dashboard creation (Tableau, Power BI, etc.)
- Experience with service contract management and SLA optimization
- Strong customer relationship management skills with experience in escalation resolution
- Professional certifications in project management (PMP), service management (ITIL), or related fields
Skills
- They are capable of resolving escalated issues arising from operations, which typically require coordination with other departments.
- Mentor and coach team members to strengthen leadership capabilities and financial acumen
- Conduct regular performance reviews, set clear objectives, and provide actionable feedback
Compensation
- Contribute input into the development of the annual budget and operating plan
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Parental Benefits
- Compassionate Care Leave
- Employee Stock Purchase Plan
- Learn more about Revvity's benefits by visiting our Bswift page.
- For benefit-eligible roles only.
- Part-time and temporary roles may not be eligible for all benefits listed.
Company info
- Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges.
- We pair the enthusiasm of an industry disruptor with the experience of a longtime leader.
- Find your future at Revvity
- Accountable for leading and managing service team leaders, and indirectly, field service engineers, the Service Manager enables essential customer support activities as part of our commercial organization.
- The ideal candidate oversees high-level operations with strong project management skills, process improvement focus, and serves as a supportive resource for team leaders with clear, concise communication and polished presentation skills.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Revvity's careers page and normalized into a canonical job model.