Altisource

Onboarding Manager

United States, UNITED STATES, United States

Sponsorship not specified$60k-$70kDetected 21 days ago

Customer SupportCommunication

About the role

Company Description Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries.
Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market.
At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services
Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions

Demonstrated experience with loan origination processes
Proficiency with MeridianLink Credit and credit verification interfaces for ordering credit reports and related services
Proven client-facing experience with demonstrated ability to engage directly and professionally with clients
Excellent verbal and written communication skills, including proficiency in meeting management and stakeholder coordination
Demonstrated ability to operate effectively within agile business environments and adapt to evolving processes

Competitive salary based on your experience and skills at $60,000 to $70,000 annually

Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year
Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees.

Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information
Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences
We are committed to fair and impartial hiring, training, and growth opportunities.

Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

This listing is sourced directly from Altisource's careers page and normalized into a canonical job model.