Planhat

Implementation Manager

Atlanta

Sponsorship not specifiedDetected 48 days ago

Project ManagementCRMProcess ImprovementCustomer SuccessLeadershipCommunication

About the role

COMPETENCIES You're part consultant, part project manager, part coach and 100% customer-obsessed.

Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved
Collaborate cross-functionally with Sales, CS, Product, Support, and Enablement to ensure a seamless customer experience from presale to post-go-live
Facilitating a workshop for a CS leadership team to map out key processes to drive revenue and retention, such as account planning, executive alignments, and expansion plays
Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion
You build relationships easily across org charts, from C-suite to system admins

Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick
You are growing into larger, more complex engagements and taking on broader responsibilities within the team
You are driving measurable impact on revenue and retention through the quality of your onboarding and adoption work

You're part consultant, part project manager, part coach and 100% customer-obsessed.
You've led complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems.
You have the technical savviness to understand system architecture, integrations, and data flows and the tenacity to figure things out.
You're organized, structured, meticulous with details, and never satisfied with good enough.

You are consistently seen as a trusted advisor by your customers, bridging the gap between their vision and what Planhat can deliver

Be a product expert and confidently advise customers on how to best leverage Planhat to meet their business goals
Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat
You bring strong project management skills and can juggle multiple customers, priorities, and timelines without missing a beat

This listing is sourced directly from Planhat's careers page and normalized into a canonical job model.