Modmed
Patient Services Specialist II
Boca Raton, FL · Mid
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsOutbound SalesExcelCustomer SupportEHR/EMRPatient CareCommunicationCollaborationMicrosoft OfficeClaims Management
About the role
- Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections
- Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates
- Ability to work in our Boca Raton Headquarters in Florida on a hybrid basis.
Responsibilities
- As a critical team member, you will support patients receiving care from ModMed BOOST service providers and doctors, ensuring their account needs are met excellently.
- Manage/ field 60+ inbound calls per day
Requirements
- High School Diploma or GED required
- Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
- Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
- Ability to remain calm in a demanding call center environment
- Professional demeanor required
Nice to have
- Bilingual is preferred
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
- It opens the door to an exhilarating career path for individuals driven by a passion for healthcare and exceptional customer service within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- This direct interaction with our customers' patients makes you an integral part of ModMed's business.
This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.