Extend (Australia) Pty Ltd

Fraud Operations Specialist I

Remote, US

Sponsorship not specified$50k-$63kDetected 91 days ago

SQLSnowflakeComplianceProject ManagementJiraCRMExcelCustomer SupportCommunicationTime ManagementAdaptability

About the role

Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend's internal processes.
Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk.
During the ramp-up period, you will only make judgments on risk scores

By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.
Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.

2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
Time management and efficiency: must be able to meet specified SLAs for claim reviews
Bachelors' degree or equivalent experience, preferably in a related field
Subject Matter Expertise in fraud concepts and prevention best practices
Ability to make independent decisions to update customer risk scores and determine fraud/not fraud
Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite
Candidates must be located within the continental United States
Prior experience in a retail or high-growth start-up environment (eCommerce)

Excellent written and verbal communication, information gathering, and decision-making skills

The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
$50,000-$63,000 per year salaried*
Competitive salary based on experience, with full medical and dental & vision benefits.

Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more.

As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth.
Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection.
Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

This listing is sourced directly from Extend (Australia) Pty Ltd's careers page and normalized into a canonical job model.