Connexus Hub

Connexus Hub

Senior Information Systems Manager /Operations Lead

Millington, Tennessee · Senior · Full-time

No sponsorshipDetected 33 days ago
AWSGCPAzureCloud PlatformsCI/CDDevOpsData AnalysisCybersecurityERPLeadershipCommunicationCollaboration

About the role

  • Location: Hybrid / Remote with travel to Millington, TN
  • The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce — Training/Development Consultants, Systems Administrators, and Support Specialists — and own the four operational scopes the

Responsibilities

  • The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment.
  • Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the
  • Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.

Requirements

  • 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
  • DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
  • Direct experience leading or coordinating data conversion engagements across enterprise systems.
  • Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.

Nice to have

  • Prosci Change Management Certification or equivalent.
  • Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
  • Prior NAF or Navy operations leadership.
  • Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
  • PMP certification.
  • Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
  • Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
  • Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.

Visa & Work Authorization

  • citizenship; ability to obtain and maintain the appropriate background investigation level
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