Clutch (withclutch.com)

Clutch (withclutch.com)

Account Manager

Washington, District of Columbia · Full-time

No sponsorshipDetected 45 days ago
HubSpotAccount ManagementNegotiationForecastingCustomer SuccessLeadershipCommunication

About the role

  • Through verified reviews, structured comparisons, and intelligent matching, Clutch helps business leaders make confident decisions about the expertise they rely on, wherever their search starts.
  • Today, over 400,000 service providers across more than 1,900 categories trust Clutch to connect them with buyers ready to hire.
  • Leading with empathy and an open mind are key to uncovering brilliant solutions.

Responsibilities

  • Drive Revenue Growth: Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
  • Lead Retention and Save Efforts: Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
  • Build and Maintain Trusted Relationships: Manage a dedicated portfolio of customer accounts by understanding each customer's business goals, current challenges, and opportunities for growth.
  • Deliver Consultative Recommendations: Translate customer goals, performance data, and Clutch product capabilities into clear recommendations across multiple products that improve account outcomes and support revenue growth.
  • Own the Sales Process: Lead expansion and renewal opportunities from discovery through close, including value positioning, objection handling, negotiation, and pricing conversations.
  • Accurate Forecasting and Reporting: Maintain clean and accurate records in HubSpot, including account activity, pipeline visibility, renewal opportunities, expansion opportunities, and risk status.
  • Collaborate Cross-Functionally: Partner with Customer Success, Product, Marketing, and Revenue leadership to surface customer feedback, improve the customer experience, and advocate for client needs.
  • Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
  • Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
  • Manage a dedicated portfolio of customer accounts by understanding each customer's business goals, current challenges, and opportunities for growth.

Requirements

  • 2+ years of experience in account management, sales, customer growth, or another revenue-focused client-facing role.
  • Demonstrated track record of hitting or exceeding quota, retention, expansion, or revenue targets.
  • Proven experience managing customer relationships, handling objections, and navigating difficult conversations.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong negotiation skills, with the ability to clearly articulate value and manage conversations around pricing, contracts, and performance.
  • Results-oriented mindset, with a strong internal drive to hit goals and positively impact key metrics like Net MRR.
  • What Clutch Offers:
  • 401(k) Match, 100% Immediate Vesting
  • Cigna Medical, Dental & Vision
  • Life Insurance
  • Short-Term and Long-Term Disability Benefits
  • Fertility Benefits
  • ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talkspace On-Demand Mental Health Benefits

Compensation

  • In addition to base pay, employees may be eligible to participate in Clutch's annual performance bonus program and any applicable incentives, which will be communicated during the hiring process.

Benefits

  • We promote diversity, equity, and inclusion by weaving it into our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee.
  • This is a revenue-focused role responsible for protecting and expanding MRR through renewals, upsells, cross-sells, saves, and long-term account health.
  • Use performance data, customer goals, and product adoption signals to identify expansion opportunities, improve account health, and reduce churn risk.

Company info

  • Our global team of builders makes our mission and growth possible.
  • We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture.
  • Looking For
  • As an Account Manager at Clutch, you will own and grow a dedicated portfolio of customer accounts. This is a revenue-focused role responsible for protecting and expanding MRR through renewals, upsells, cross-sells, saves, and long-term account health.
  • You will serve as the primary commercial partner for your customers, helping them understand the value they are receiving from Clutch, identifying opportunities to expand their investment, and managing risk before it turns into churn.
  • The strongest candidates are consultative, organized, strategic, and comfortable owning revenue outcomes while maintaining strong customer relationships. This role requires strong relationship management, clear value communication, and the ability to navigate both growth conversations and difficult at-risk situations.
  • Clutch has been recognized by workplace culture site Comparably as a best company for career growth, work-life balance, and diversity.
  • As an Account Manager at Clutch, you will own and grow a dedicated portfolio of customer accounts.
  • The strongest candidates are consultative, organized, strategic, and comfortable owning revenue outcomes while maintaining strong customer relationships.
  • This role requires strong relationship management, clear value communication, and the ability to navigate both growth conversations and difficult at-risk situations.
  • This is a hybrid role at Clutch headquarters in DC.

Visa & Work Authorization

  • In addition, we are unable to provide sponsorship at this time or in the future for this role.
Apply directly at Clutch (withclutch.com) →Create a free account for alerts like thisView Clutch (withclutch.com) immigration profile

This listing is sourced directly from Clutch (withclutch.com)'s careers page and normalized into a canonical job model.