Vivid Seats

Vivid Seats

Senior Product Manager

Chicago, IL · Senior

Sponsorship not specifiedDetected 5 days ago
Data VisualizationA/B TestingProduct ManagementProduct StrategyRoadmappingStakeholder ManagementSEOSEMCRMPerformance MarketingCustomer SupportUnityResearchCommunicationCollaboration

About the role

  • You will help shape how customers discover live events, evaluate ticket options, and complete purchases through a fast, intuitive, and high-performing web experience.
  • The ideal candidate is a highly analytical, customer-obsessed product leader with experience in e-commerce, marketplaces, SEO, paid acquisition, conversion optimization, or other growth-oriented digital products.
  • You are comfortable operating in a fast-paced and dynamic environment, balancing short-term business priorities with long-term product strategy.

Responsibilities

  • This role will own key parts of the Vivid Seats web ecosystem and will be responsible for delivering meaningful improvements across customer acquisition, discovery, engagement, conversion, and revenue.
  • You will sit at the intersection of product, engineering, design, analytics, SEO, paid marketing, and business stakeholders.
  • Own the product strategy, roadmap, and prioritization for the Vivid Seats web experience, ensuring alignment with company goals and business priorities.
  • Partner closely with engineering, design, analytics, SEO, paid marketing, CRM, brand, customer support, and other stakeholders to identify opportunities, define requirements, and deliver high-impact product experiences.
  • Drive improvements across the web customer journey, including event discovery, search, event pages, ticket selection, checkout entry points, landing pages, and other key conversion surfaces.
  • Collaborate with SEO and marketing partners to identify product opportunities that improve organic visibility, landing page performance, site structure, technical SEO, page quality, and customer acquisition.
  • Partner with paid marketing teams to improve campaign landing experiences, conversion efficiency, measurement, and the end-to-end customer journey for paid traffic.
  • Build relationships with key partners across engineering, design, analytics, SEO, paid marketing, CRM, brand, customer support, and business leadership.
  • Partner with UX and engineering to support active initiatives, write or refine product requirements, and assist with feature validation and post-launch measurement.
  • Own and communicate a prioritized roadmap for the web product area, informed by customer needs, business goals, stakeholder input, data, and technical considerations.

Requirements

  • Complete new hire orientation and build a strong understanding of Vivid Seats' business, customers, products, and organizational goals.
  • Begin developing a strong understanding of the web product architecture, delivery process, analytics tools, and key business metrics.

Nice to have

  • Experience working on high-traffic consumer web products.
  • Experience in online marketplaces, ticketing, travel, retail, media, or other high-intent e-commerce businesses.
  • Familiarity with technical SEO concepts such as structured data, crawlability, internal linking, page speed, indexation, and scalable landing page experiences.
  • Experience partnering with paid search, paid social, affiliate, CRM, or lifecycle marketing teams.
  • Experience with experimentation programs, including test design, hypothesis development, success metrics, readouts, and iteration planning.

Benefits

  • Partner with engineering to evaluate technical investments that improve site performance, scalability, experimentation velocity, SEO health, and customer experience.

Company info

  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • The Opportunity:
  • Vivid Seats is looking for a Senior Product Manager, Web to lead the strategy, roadmap, and execution for our web product experience. This role will own key parts of the Vivid Seats web ecosystem and will be responsible for delivering meaningful improvements across customer acquisition, discovery, engagement, conversion, and revenue.
  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
  • We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
  • Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.
  • To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity.
  • As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • Vivid Seats is looking for a Senior Product Manager, Web to lead the strategy, roadmap, and execution for our web product experience.
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This listing is sourced directly from Vivid Seats's careers page and normalized into a canonical job model.