Homefield IT
Escalation Technician
New York, NY, United States
Sponsorship not specifiedDetected 1688 days ago
Customer SupportTCP/IPDNSFirewallCommunicationProblem SolvingMicrosoft Office
About the role
- Company Description Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously.
- Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change.
- Our main goal is to provide best-in-class customer service to our clients.
Responsibilities
- Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow.
- When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
- Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Perform post-resolution follow-ups to help requests.
- ConnectWise Manage
Requirements
- Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
- Must have previous MSP experience
- Accountability - You are reliable and take responsibility for the tasks assigned to you.
- Experience/Skills Required
- Ability to assume responsibility and ownership for work performed
Nice to have
- Experience/Skills Preferred
Company info
- We are passionate about going above and beyond to provide our customers with excellent service.
- We are looking for candidates who want a career, not a short-term gig.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Homefield IT's careers page and normalized into a canonical job model.