Rimini Street

Rimini Street

Customer Engagement Programs Director

Remote United States · Director

Sponsorship not specified$143k-$178kDetected 31 days ago
Agentic AIProject ManagementStakeholder ManagementSalesforceCRMAccount ManagementSAPERPCustomer SuccessLeadershipCommunication

About the role

  • We are actively seeking a Customer Engagement Programs Director to join the Global Client Engagement Programs and Operations team.
  • Instead, it enables account managers by creating and managing repeatable, high ‑ impact programs that improve consistency, predictability, and customer outcomes.
  • The role will report directly to the VP of Operations.

Responsibilities

  • This role does not manage individual customer accounts.
  • Design and manage global Customer Success programs, including renewal success, executive engagement, and value realization.
  • Support the global NPS Survey program on behalf of the Office of the Chief Client Officer.

Requirements

  • 8+ years of experience in Customer Success Programs, CS Operations, or related roles
  • Strong CRM experience with the Salesforce platform.

Nice to have

  • Experience in enterprise software, IT services, or managed services-direct Oracle & SAP program experience is highly preferred
  • Familiarity with both named and pooled CSM account models
  • Experience supporting renewal and expansion motions
  • Background in executive engagement or client marketing programs
  • Low travel, possibly one trip a quarter (potential for international travel)
  • Work hour flexibility is a must due to nature of the globally dispersed organization
  • Why Rimini Street?
  • Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Skills

  • New tools/platform roll out (ex Certinia)

Compensation

  • Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Benefits

  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Paid Parental Leave
  • Generous Paid time off (PTO)

Company info

  • Company
  • We dream big and innovate boldly.
  • Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
  • Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  • Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
  • Nasdaq-listed under ticker symbol RMNI since October 2017
  • Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
  • Over 2,000 team members in 23 countries
  • US and international recognition for industry leadership and philanthropic efforts.
  • To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Visa & Work Authorization

  • for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applica
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This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.