Rowan
Retail Store Associate
Charleston, SC
Sponsorship not specified$16k-$19kDetected 28 days ago
Inventory ManagementCustomer SupportCommunicationCollaboration
About the role
- We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our King Street studio location.
- You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends.
- Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions.
Responsibilities
- Maintain accurate customer records, including consent and waiver forms and aftercare instructions.
- Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.
- Support the team in achieving studio-wide goals and maintaining a positive work environment.
Nice to have
- Retail or service industry experience is a plus.
- You must be able to work weekends, nights and holidays.
- An independent thinker with a can do attitude.
- You pride yourself on delivering exceptional customer service.
- You thrive in a busy environment and know how to keep busy when it's quieter.
- You enjoy spending time with people.
- You are nice, friendly, outgoing, and easy to get along with.
- Strong communication skills.
Compensation
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- Employee Assistance Program (EAP) Resources.
- $16-19 per hour + commission!
Benefits
- Team Member Referral Bonus plan for Studio positions.
- Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
- Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
Company info
- This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan's high standards of cleanliness and safety.
- This is an hourly, non-exempt position, reporting to the Studio Manager.
- We are seeking candidates with availability on weekends and flexible availability throughout the week.
- Warmly greet, and welcome, customers helping create a celebratory environment.
- Check customers in or help them book an appointment leveraging POS, technology and software systems.
- Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
- Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.
- Ideal Availability: We are seeking candidates with availability on weekends and flexible availability throughout the week.
- Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan's services and products to customers and converting piercing customers into non-piercing jewelry customers.
- Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers.
This listing is sourced directly from Rowan's careers page and normalized into a canonical job model.