Ashby

Manager of Strategic Customer Success

Remote - US

Sponsorship not specifiedDetected 21 days ago

Process ImprovementContract ManagementCustomer SuccessLeadershipCollaborationProblem SolvingMentoring

About the role

You're comfortable partnering with teams like Sales, Product, and Support to align around customer needs and elevate the experience.
Drive process optimization across the customer journey - with a particular focus on adoption and optimization
Advocate for the CSM team cross-functionally across Product, Support, Sales, RevOps, and Contract Management
Cross-functional Collaboration: You're comfortable partnering with teams like Sales, Product, and Support to align around customer needs and elevate the experience.
My team is dedicated to building deep, consultative partnerships within the Enterprise space.
In this role, you'll lead a team of CSMs who serve Ashby's largest and most complex customers.
You'll partner closely with other leaders across Product, Implementation, Support, and Contract Management.

You know how to foster a culture of empathy, accountability, and continuous growth.
Customer Journey Expertise: You understand the enterprise customer lifecycle and have helped improve onboarding, adoption, and retention through thoughtful, repeatable approaches.

Uplevel team performance through 1:1 coaching, skill development, and operational rigor

One of our operating principles is "Aim High" and I'm excited to find a Manager of Strategic Customer Success who can identify gaps, drive meaningful change, and bring a creative vision to this segment as we scale.
10-year exercise window for stock options.
You shouldn't feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year.
Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US.
$100/month education budget with more expensive items (like conferences) covered with manager approval
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)

Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership
Balance building scalable process with delivering the bespoke experiences our most complex customers expect
Problem-Solving Orientation: You don't rely on "what worked before" - you're thoughtful, pragmatic, and eager to find solutions that fit the unique needs of your team and customers.
You get to work with a product that our prospects & customers are truly excited about.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
You'll be the team's coach, sounding board, and champion - helping CSMs grow, building systems that scale, and advocating cross-functionally - all in service of helping customers drive exceptional outcomes with a rapidly evolving product.
Be a key voice in evolving how we deliver consistent, high-quality outcomes for our Enterprise customers

This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.