Mindlance
Customer Support Services Rep I
Weston, FL, United States · Junior
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About the role
- Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs during the week, to avoid OT).
- Summary: Under close supervision, receives various inquiries from consumers, health care professionals and direct customers.
- Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status.
Responsibilities
- Mindlance is a national recruiting company which partners with many of the leading employers across the country.
- Customer Support Services Rep I
- This is the entry-level position in the Customer Support Services Representative job family.
- Performs related duties as assigned.
Requirements
- Requires the ability to
- Candidates must be bilingual and able to fully communicate in SPANISH.
- Above average PC skills required.
- Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
- May be required to participate as a Super User with SAP.
- Required Knowledge and Skills:
Skills
- Knowledge of:
- Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.
- Standard office procedures, practices and protocols.
- Basic sales, contract administration and customer service principles.
- English usage, spelling, grammar and punctuation.
- Current Company policies and procedures, including safety rules and regulations.
- Computer systems and software applications, such as Microsoft Office.
- Proficiency with 10-key data entry.
- SAP experience preferred.
- General office experience including filing & copying.
- Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources.
- Interpreting and closely following instructions and procedures.
Company info
- Assists field sales personnel with requests from customers.
- Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries.
- Assists customers with requests for and the processing of returned goods.
- Complies with Company policies and procedures, including safety rules and regulations.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from Mindlance's careers page and normalized into a canonical job model.