AlphaSense

Senior Customer Success Manager

New York, New York, United States · Senior

Sponsorship not specified$104k-$115kDetected 6 days ago

LLMsAccount ManagementRecruitingCustomer SuccessResearchLeadershipCommunicationMentoringPublic Speaking

About the role

As a Senior Customer Success Manager (Sr.
You are responsible for navigating multi-million dollar global organizations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units.

Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
Architect Deep Adoption & Value Realization: Synthesize complex usage into actionable insights. Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
Executive Presence & Communication: Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.

5+ years of professional experience in Customer Success, Account Management or Financial Services with a proven track record of managing a strategic portfolio.
Recognized as an "FS Expert" with domain knowledge of investment banks, hedge funds, asset management, and other financial institutions.
Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.

Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.