Waymo
Business System Analyst, ServiceNow Solution Architect
Mountain View, CA USA · Full-time
Sponsorship not specified$168k-$207kDetected 14 hours ago
JavaScriptData StructuresAlgorithmsBigQueryDevOpsMachine LearningData AnalysisLLMsRAGAI OrchestrationCybersecuritySOC OperationsOperations ManagementCommunication
About the role
- The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
- The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
- The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes.
Requirements
- 6+ years of software development experience, with at least 4 years specialized in ServiceNow architecture and advanced script configurations.
- Deep hands-on experience implementing ServiceNow generative AI solutions, including Now Assist or custom intelligent chatbots.
- Mastery of client/server scripting (JavaScript, GlideScript) and the ability to customize Service Portal widgets to accommodate AI user experiences.
- Strong understanding of Retrieval-Augmented Generation (RAG) frameworks, data structures, and how search algorithms function within enterprise knowledge bases.
- Proven track record managing multi-environment Update Set promotions, release cycles, and technical debt reduction strategies.
- Exceptional technical communication skills, with the ability to confidently present complex AI solutions and ROI metrics to business executives.
Compensation
- $168,000 - $207,000 USD
Benefits
- A Bachelor's or Master's degree in Computer Science, Machine Learning, or a closely related quantitative STEM field.
Company info
- Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
- Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes.
- The Business Systems team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet.
- In this hybrid role, you will report to Business System Lead.
This listing is sourced directly from Waymo's careers page and normalized into a canonical job model.