Expedia Group

Expedia Group

Disputes Investigator I

USA - Missouri - Springfield · Junior

Sponsorship not specified$40k-$56kDetected 7 hours ago
RecruitingCustomer SupportResearchCommunicationTime ManagementMicrosoft Office

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 92 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 78%

Of 18 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 451 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

83 transfer filings in the last year, covering 83 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
  • This position is ideal for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills and a passion for problem-solving.
  • You'll be primarily responsible for reviewing individual disputes and making decisions based on the information available.

Responsibilities

  • Conduct independent and collaborative work to support team and departmental goals.
  • Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.

Requirements

  • Never share sensitive personal information unless you are confident of the recipient.
  • Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
  • Bring 1+ year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
  • Confidently make independent decisions and take initiative with minimal supervision.
  • Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
  • Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

Nice to have

  • Bring 1+ year of customer service experience
  • background in travel, risk analysis, or vendor engagement is a plus.

Skills

  • Join us and build for travelers everywhere.
  • Introduction to the team

Compensation

  • $40k-$56k

Company info

  • At Expedia Group, we help travelers explore the world, one journey at a time.
  • Introduction to the team Join our dynamic Dispute Ops team as a Disputes Investigator I, where you'll play a vital role in protecting our company and customers from fraudulent activity.
  • Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
  • Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Equal opportunity

  • Expedia is committed to creating an inclusive work environment with a diverse workforce.
  • This employer participates in E-Verify.
  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Visa & Work Authorization

  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.