Aylo
Creator Support & Community Coordinator
Montréal, Quebec · Full-time
Sponsorship not specifiedDetected 14 days ago
Adobe Creative SuiteCanvaProject ManagementJiraContent CalendarsCustomer SupportCommunicationWritingMicrosoft Office
About the role
- Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar.
- As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
- In this role you may be exposed to adult content.
Responsibilities
- Compile and report on basic engagement, sentiment, and support metrics to help the team identify trends and improve the creator's experience.
- 1+ years of customer support experience, in retail, digital media or entertainment.
- Availability for occasional evening or weekend shifts to support live activations or community monitoring.
- As a Creator Support & Community Coordinator, you'll serve as the primary point of contact for creators seeking support across Pornhub's official social media channels and communities like Discord, Reddit, and Telegram.
Requirements
- Experience with tools like Canva, Adobe Creative Suite, or similar design software.
- Familiarity with Jira or other project management tools.
Nice to have
- 2+ years of experience in social media or community engagement, ideally within creator or customer support environments.
- Excellent writing skills and the ability to adapt tone across audiences and platforms.
- Knowledge and understanding of large social media and communication platforms, like X (Twitter), Instagram, Reddit, Discord, and Telegram.
- Up-to-date knowledge of social media scheduling tools, analytics, and best practices.
- Proficiency in Microsoft Office and social publishing platforms.
Benefits
- Assist in maintaining the content calendar, support scheduling, and participate in the creation of educational content including FAQs, feature explanations, and policy updates.
- Education in Marketing, Communications, Media, or equivalent work experience.
Company info
- Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms.
- With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression - all while maintaining robust trust-and-safety protocols.
This listing is sourced directly from Aylo's careers page and normalized into a canonical job model.