Only External Postings

Only External Postings

Assistant Director Operations

Bellevue, Washington · Director · Full-time

Sponsorship not specifiedDetected 5 days ago
Data AnalysisAccessibilityCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMentoringPublic SpeakingOrganizational Skills

About the role

  • Unified by a shared passion for solving complicated problems, our people are our greatest asset.
  • Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.
  • This role requires strong collaboration amongst all layers of Leadership and cross-functional teams.

Responsibilities

  • Assist the Director of Operations in developing and implementing operational plans and policies to meet company goals and drive continuous improvement.
  • Partner with managers in managing daily operations, workflows and deliverables.
  • Support the Director of Operations with client initiatives, participate in client meetings and ensure alignment across teams to drive client satisfaction and achieve strategic objectives.
  • Oversee staff performance and partner with managers to provide coaching and guidance to ensure performance and quality standards are met or exceeded as well as ensure operational processes and procedures are effectively implemented.
  • Actively and consistently support all efforts on engagement initiatives and customer and employee experience.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
  • This role supports the Director of Operations in managing daily business activities, overseeing staff, ensuring operational efficiency across departments as well as providing support in achieving strategic objectives.
  • The ADO is a skilled leader that will ensure daily operations and team performance are maintained to deliver excellent customer service and ensure client satisfaction.
  • The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to apply data analysis skills to strategic objectives to identify and drive improvements.

Requirements

  • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
  • Ability to sit at a workstation for extended periods, engaging with content on a monitor.
  • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.
  • Proven leadership experience in supervisory roles in operations and experience successfully managing others and maximizing the performance of a team.
  • 4-6 years of progressive leadership experience in an operations or service delivery role in a fast paced, evolving environment, customer support center experience is preferred.
  • Demonstrates a prominent level of service-excellence and consistently meets performance expectations.
  • Demonstrates senior-level client expectation management across active client work, minimizing delivery-centric escalations to both Leadership and the client.
  • Strong business acumen and previous accountability for quality targets.
  • Skills/Abilities:
  • Ability to leverage Blueprint tools, standards, and processes in a proficient manner and effectively apply to meet business needs or solve a problem within the business unit.
  • Ability to motivate employees within a team environment and assess performance metrics to achieve high standards of performance.
  • Ability to effectively lead by example, coach and mentor a team of diverse employees.

Nice to have

  • Knowledge of gaming industry trends, major events, and news is preferred.

Skills

  • Ability to translate business strategy into tactical day-to-day delivery.
  • Strong leadership and organizational skills to guide teams and oversee multiple departments.
  • Strategic thinking and problem-solving skills for operational efficiency and process improvement.
  • Strong communication and interpersonal skills for staff management and stakeholder engagement.
  • Effective decision making and critical thinking skills.
  • Strong customer service skills and attention to detail.
  • Openness to receiving constructive feedback and maintaining courtesy in interactions.
  • Conducting presentations and/or public speaking.

Compensation

  • Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market.
  • The pay range for this position reflects geographically based ranges for Washington state: $90,000k- $110,000k USD/salary.
  • The final salary/wage and job title for this opening will be determined based on the selected candidate's qualifications and experience and may fall outside this range.

Benefits

  • We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.
  • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
  • Flexible Spending Account
  • Competitive PTO offerings
  • Parental Leave
  • This role is fully onsite to engage directly with team members on varying schedules and may include occasional weekend coverage.

Company info

  • We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.
  • We are innovators.
  • We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us.
  • Blueprint is looking for an Assistant Director of Operations to be part of the team.

Equal opportunity

  • Employer
  • Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
  • If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
  • Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

Visa & Work Authorization

  • tation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law
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