Braze
Technical Support Specialist
Austin
Sponsorship not specifiedDetected 7 hours ago
HTMLCSSSQLSnowflakeAgentic AIMarketing AnalyticsSalesforceRecruitingCustomer SuccessCustomer SupportZendeskPostmanCommunicationProblem SolvingAdaptability
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Responsibilities
- As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases.
- Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
- Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
- Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Requirements
- An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
Nice to have
- Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience.
- Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
- Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.
- Passionate about helping customers and resolving issues efficiently and effectively.
Visa & Work Authorization
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a dec
This listing is sourced directly from Braze's careers page and normalized into a canonical job model.