Talentmanagementsolution
Jr. Client Experience & Forms Specialist
Canada - Markham - Ontario · Junior
Sponsorship not specified$55k-$65kDetected 31 days ago
AccountingProcess ImprovementERPCustomer SupportCommunicationProblem SolvingConstruction Management
About the role
- The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company.
- This is a great opportunity to join a growing team rolling out a brand new product.
- Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Responsibilities
- Act as team lead
- Deliver remarkable customer service through empathy and professionalism
- Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!
- Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of Customer Support Specialist.
- Jonas Software supports over 60,000 customers in more than 30 countries.
- Across our broader network, we support a global workforce of more than 30,000 employees.
Requirements
- Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results
- Working experience with business or ERP applications would be considered an asset
- Bachelor's degree / college diploma
- Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset
- 3-5+ years of customer support experience preferably in the software industry
- Basic accounting knowledge and technical skill
- Passionate about providing remarkable customer focused service that makes clients ask for you by name
- Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
- Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
- Technically inclined with the motivation to learn new technologies
- Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
Skills
- AI is used to screen, assess, or select applicants for this role
Compensation
- $55,000 - $65,000 CAD, depending on experience and qualifications
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