Relation Insurance Services
Member Service Specialist
Tulsa, OK
Sponsorship not specified$16k-$34kDetected 30 days ago
CRMOutbound SalesProcess ImprovementCustomer SupportResearchCommunicationCollaborationTime Management
About the role
- The individual in this role is responsible for answering inbound calls, managing shared inboxes, completing follow-up work, conducting research, and performing outbound communications.
- Note: The above is not all encompassing of the full position description.
- The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
Responsibilities
- As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success.
Requirements
- Communicates follow-up needs clearly and collaborates across teams as required.
- High school diploma or equivalent required.
Nice to have
- Familiarity with shared inboxes, ticketing systems, call tracking, or CRM/case management systems preferred.
- Experience documenting work in CRM or case management platforms preferred.
Skills
- The above is not all encompassing of the full position description.
- A reasonable estimate of the current range is presented within this posting.
- $15.54 - $33.65
Compensation
- This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Previous customer service experience, preferably in a call center, healthcare, insurance, or administrative support environment.
- Experience in member services, healthcare, or insurance operations preferred.
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
Company info
- Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
- The Member Service Specialist serves as a primary point of contact for members and providers while also providing essential back end and administrative support to ensure timely and accurate resolution of inquiries. The individual in this role is responsible for answering inbound calls, managing shared inboxes, completing follow-up work, conducting research, and performing outbound communications. The Member Service Specialist collaborates closely with internal teams to achieve first call resolution whenever possible and ensures seamless handling of ongoing or complex requests.
- Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients.
- With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
- Career advancement and development opportunities.
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This listing is sourced directly from Relation Insurance Services's careers page and normalized into a canonical job model.