TELUS Digital

Client Success Director - Amazon

Remote, US · Director

Sponsorship not specifiedDetected 28 days ago

AWSMachine LearningData ScienceComputer VisionLLMsAgentic AISalesforceSalesAccount ManagementForecastingCustomer SupportRoboticsResearchCommunication

About the role

As Client Success Director for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships.
This is a hands-on, high-impact individual contributor role focused exclusively on deepening, expanding, and protecting our footprint within Amazon, spanning their AI, Alexa, AWS, and broader machine learning organizations.
Our service offerings span the breadth of what modern AI development demands.

Build and maintain trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other relevant organizations.
Lead executive business reviews and strategic planning sessions that align TELUS Digital's capabilities to Amazon's evolving AI roadmap and data needs.
Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices.
Partner with Solutions Architecture and Delivery teams to develop technically credible, customized proposals that address Amazon's unique and often large-scale data pipeline requirements.
Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon stakeholders across business units and seniority levels.
Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to ensure seamless client experiences and commercially sound agreements.
Welcome to TELUS Digital, where innovation drives impact at a global scale.
As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.
Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation.
Proficiency with Salesforce and enterprise account management methodologies.

Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce.

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
With a global team across North America, South America, Central America,
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Po https://www.telusdigital.com/privacy-policylicy
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

This listing is sourced directly from TELUS Digital's careers page and normalized into a canonical job model.