Savista

Patient Services Representative I

Washington, District of Columbia

Sponsorship not specifiedDetected 30 days ago

ComplianceCustomer SupportHIPAAPatient Care

About the role

Job Description The Patient Services Representative facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment.
This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record.

Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning.
Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served
Ability to handle sensitive information and maintain HIPAA compliance
Experience working with customer support including issue resolution management.

Experience communicating effectively with a customer and simplifying complex information.
Ability to navigate Internet Explorer and Microsoft Office.
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
Demonstrated ability to meet or exceed performance metrics.
Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience.
Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail.
Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems.
Collect and process upfront deposits or set-up payment arrangements, as required.

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.
The salary range for this role is from $21.00 to $23.00 However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Verify insurance coverage and obtains authorization for all services requiring pre-certification.

6+ months of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
Demonstrated ability to effectively verbally communicate with customers in an attentive, friendly and engaging manner in alignment with Savista's values.

This listing is sourced directly from Savista's careers page and normalized into a canonical job model.