Faraday & Future Inc.

Faraday & Future Inc.

Head of User Operation, Robotics

El Segundo, California, United States

Sponsorship not specified$165k-$185kDetected 28 days ago
Agentic AISalesforceCRMCustomer SupportRoboticsLeadership

About the role

  • Reporting to the UES Leader, this role is accountable for the operating system that turns a first-time Robotics buyer into a lifetime FF user, working in tight partnership with every other UES channel and with Service, Product, and AI teams.

Responsibilities

  • Own email, SMS, push, in-app, and in-product messaging programs
  • build a unified cross-channel lifecycle calendar.
  • Design the first-30-day Robotics user experience, partnering with Product and AI to drive feature adoption and habit formation.
  • Build programs that drive sustained engagement - content, capability releases, AI-personalized recommendations, and moments of delight.
  • Design upgrade, accessory, subscription, and cross-sell motions that grow LTV per user across the Robotics product line.
  • Own the user data model, segmentation, and propensity scoring used across UES
  • partner with Acquisition and Sales channels on shared definitions.
  • Own email, SMS, push, in-app, and in-product messaging programs; build a unified cross-channel lifecycle calendar.
  • Own the user data model, segmentation, and propensity scoring used across UES; partner with Acquisition and Sales channels on shared definitions.
  • Partner with Customer Service to ensure post-purchase issues are resolved cleanly and converted into retention rather than churn signal.

Requirements

  • 15+ years in CRM / lifecycle / user operation leadership for consumer technology, DTC, or subscription businesses.
  • Bachelor's degree in marketing, business, computer science, or related discipline.
  • Lifecycle Track Record:
  • Demonstrated ability to move retention and LTV metrics through structured lifecycle programs.
  • Experience leading lifecycle / CRM teams of 10+.

Nice to have

  • Experience operating lifecycle programs for high-ASP hardware with both physical product and software/AI surfaces.
  • Working knowledge of Greater China lifecycle and private-domain platforms.
  • Track record deploying AI agents into production user-operation workflows.

Skills

  • Hands-on with modern CRM and lifecycle platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable) and CDP integrations.

Compensation

  • ($165,000-$185,000 DOE), plus benefits and incentive plans
  • 401(k) options
  • Casual dress code + relaxed work environment
  • Culturally diverse, progressive atmosphere

Benefits

  • Perks + Benefits
  • Healthcare + dental + vision benefits (Free for you/discounted for family)

Company info

  • Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence-enabled technologies.
  • Founded in 2014, the Company's mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences.
  • The Company aims to leverage the latest technologies and world's best talent to realize exciting new possibilities across all of these lines.
  • FF's Robotics business extends this vision into intelligent embodied AI, building a new generation of consumer and commercial robotics products that connect seamlessly with FF's broader AI mobility ecosystem.
  • FF is committed to redefining mobility through AI innovation.
  • Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.
  • The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration.
  • Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings.
  • The Head of User Operation, Robotics owns the full post-acquisition user lifecycle for FF's Robotics business - onboarding, engagement, retention, repurchase, and advocacy.

Equal opportunity

  • equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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This listing is sourced directly from Faraday & Future Inc.'s careers page and normalized into a canonical job model.