arbutusproperties
Customer Service & Leasing Representative
Edmonton, Alberta
Sponsorship not specifiedDetected 21 days ago
ExcelCustomer SupportCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- Learning and Development Manager Arbutus is a leading land developer, home builder, and commercial constructor, operating across Western Canada.
- Provide exceptional, best-in-class customer service to current tenants, responding to questions, concerns, and service requests in a professional and timely manner.
- Participate in the lease renewal process, including preparing renewal offers, communicating with tenants regarding renewal terms, and tracking renewal status.
Responsibilities
- Conduct suite showings and property tours for prospective tenants, highlighting suite features, building amenities, and the surrounding community.
- Support the lease-up of new and existing by responding promptly to rental inquiries, qualifying applicants, processing applications, and preparing lease agreements.
- Champion tenant retention by building strong tenant relationships, following up on tenant experience, and supporting community engagement initiatives.
- Maintain accurate records of leads, applications, leases, renewals, and tenant communications in property management software.
- Support marketing efforts, including updating rental listings and reporting on traffic, leasing activity, and market feedback.
- Perform other related duties as assigned by the Area Manager.
- Proven track record of delivering outstanding customer service and building positive tenant or client relationships.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- We are seeking an energetic and service-driven Customer Service & Leasing Representative to support the lease-up and ongoing operations of our residential rental communities in Edmonton.
- This role is ideal for someone who takes pride in building relationships, representing the Arbutus brand, and contributing to vibrant, well-managed communities.
Requirements
- Minimum two (2) years of experience in property management, residential leasing, or a related customer-facing role.
- Proficiency with Microsoft Office (Outlook, Word, Excel).
- A valid driver's license and access to reliable transportation is an asset, as travel between may be required.
Compensation
- We provide a comprehensive compensation and benefits package designed to support your well-being and growth:
Benefits
- Learning and Development Manager
- We provide a comprehensive compensation and benefits package designed to support your well-being and growth:
- Extended Health and dental coverage
- Healthcare and Lifestyle Spending Account
- Life insurance
- Discretionary bonus
Company info
- We respectfully acknowledge that we are situated on the traditional territories of the Siksika, Kainai, Piikani, Tsuut'ina, Îyârhe Nakoda, Nehiyaw, Dëne Sųłiné, Dane-zaa, Nakota Sioux.
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