Cambridge Mobile Telematics

Cambridge Mobile Telematics

Principal Customer Success Manager

Cambridge, MA · Principal

Sponsorship not specified$103k-$129kDetected 51 days ago
Customer SuccessLeadershipCommunicationCollaborationTime Management

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • You will play a vital role in communicating the voice of the customer for internal prioritization and resource management.
  • CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world.
  • CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide.

Responsibilities

  • Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
  • May coordinate activities of other peers as a project or technical lead
  • Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
  • Responsible for the sustainment and growth of the partner's program base
  • Responsible for partnering with Sales to increase partner engagement - by monitoring and reporting to partner specific business metrics that CMT monitors
  • The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT.
  • As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts.
  • You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success.
  • We build AI to solve some of the most difficult challenges in mobility - understanding and reducing risk, detecting crashes, and getting people life-saving help.
  • Move fast, own outcomes, do work that matters

Requirements

  • Bachelor's degree or equivalent years of experience and/or certification in a related field
  • 7+ years of relevant professional working experience
  • Proven track record of driving several, sophisticated programs
  • Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities
  • Tight-knit collaboration, planning, influencing, prioritization, and time management skills

Compensation

  • Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match
  • The base salary range for this position is: $103,000 to $128,700. This range is specifically for Cambridge, MA
  • To date, CMT's technology has helped prevent over 126,000 crashes worldwide.
  • Base Salary Range
  • The base salary range for this position is: $103,000 to $128,700.

Benefits

  • Fair and competitive salary based on skills and experience, and annual performance bonus
  • Equity may be awarded in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
  • Unlimited Paid Time Off including vacation, sick days & public holidays
  • Flexible scheduling and work from home policy depending on role and responsibilities

Company info

  • Cambridge Mobile Telematics (CMT) is the world's largest telematics and AI company for safer mobility.
  • Its mission is to make the world's roads and drivers safer.
  • The company's AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries.
  • To date, CMT's technology has helped prevent over 126,000 crashes worldwide.
  • Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Hungary; Chennai, India; Seattle, Washington; Tokyo, Japan; and Zagreb, Croatia.
  • Learn more at www.cmt.ai.
  • Be part of the team inventing the future of mobility and road safety

Equal opportunity

  • Commitment to Diversity and Inclusion:
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This listing is sourced directly from Cambridge Mobile Telematics's careers page and normalized into a canonical job model.