Assembled

Software Engineer - Forecasting & Scheduling

San Francisco, CA · Staff+

Work authorization requiredDetected 75 days ago

AlgorithmsMachine LearningAgentic AIStatisticsCanvaForecastingCustomer SupportResearchCollaboration

About the role

Forecasting and scheduling is where Assembled started, and it's still the engine that powers hundreds of thousands of schedules.
Under the hood, this is a genuinely hard problem: it's a descendant of the nurse scheduling problem https://en.wikipedia.org/wiki/Nurse_scheduling_problem, which is NP-hard.
But the algorithm is maybe 20% of the job.

Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Designing how we capture messy real-world constraints from labor laws to union rules, and turning them into something both humans and solvers can reason about
Have built a great product before.
Are a strong generalist.
You move across the stack without ceremony and pick up new domains quickly.
You care more about solving the problem than which layer it lives in.
Have solved a hard problem and can tell the story.
You've taken something ambiguous, whether technical, organizational, or both, and driven it to a real outcome.
Sweat the details.

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
Get it wrong in one direction and customers wait hours for help; get it wrong in the other and the company burns millions on idle staff.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.