The Bancorp Bank, N.A.

The Bancorp Bank, N.A.

AVP EmFi Technology Service Owner

Sioux Falls, SD, US

Sponsorship not specifiedDetected 21 hours ago
SQLDatadogGraphQLRESTgRPCOAuthCybersecurityIncident ResponseVendor ManagementPostmanAPI TestingLeadershipCommunicationProblem Solving

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Work Arrangement: ***This position is available in our Sioux Falls, SD or Wilmington, DE office.*** At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry.
  • Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.
  • Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

Responsibilities

  • Supports the implementation and ongoing operation of the EmFi technology support operating model, including service ownership, support readiness, production support processes, RACI alignment, and escalation governance.
  • Serves as a primary Technology point of contactfor EmFi production support, coordinating with Product, Operations, Infrastructure, Network, Cybersecurity/InfoSec, Compliance, Risk, Support, vendors, and offshore execution resources.
  • Supports SEV1/SEV2 incident coordination under established procedures and leadership direction, including incident communications, stakeholder engagement, evidence collection, action tracking, and post-incident follow-up.
  • Coordinates and performs advanced application support activitiesfor monitoring alerts, API failures, onboarding failures, identity verification issues, application defects, database issues, performance degradation, transaction anomalies, and integration failures.
  • identifies recurring issues and supports the development of corrective actions.
  • Develops and maintains approved support runbooks, known-issue documentation, vendor playbooks, escalation packages, monitoring standards, and service transition procedures.
  • Supports oversight of offshore support activities within established execution lanes, access requirements, quality expectations, certification standards, and escalation procedures.
  • Reviews offshore support output for completeness and quality and escalates performance, access, or control concerns to the appropriate manager.
  • Performs hands-on production investigation for high-impact, ambiguous, or recurring issues, including API testing, log review, SQL validation, transaction tracing, vendor portal review, evidence gathering, and fix validation.
  • Reviews incident evidence, RCA materials, operational metrics, runbook compliance, and vendor response performance; identifies recurring issues and supports the development of corrective actions.

Requirements

  • Requirements An undergraduate degree in Information Technology, Computer Science, Engineering, Business Technology, or a related field, or an equivalent combination of training and experience.
  • Log analysis & observability: Proficiency reading and correlating application, integration, and transaction logs
  • Qualification Requirements An undergraduate degree in Information Technology, Computer Science, Engineering, Business Technology, or a related field, or an equivalent combination of training and experience.
  • Experience with APIs, SQL, application logs, monitoring tools, ticketing systems, vendor platforms, and production support workflows, preferred.
  • Experience with ITIL, incident/problem/change management, root cause analysis, production readiness, support transition, and operational resilience practices, preferred.
  • The following technical competencies are required to effectively understand, diagnose, and troubleshoot
  • Data & query skills: Working SQL proficiency to query databases, validate data integrity, and investigate transaction anomalies, onboarding failures, and identity-verification issues across integrated systems.

Skills

  • Processor & vendor integrations:
  • Root cause & escalation:
  • Additional Information This job will be open and accepting applications for a minimum of five days from the date it was posted.
  • Working at The Bancorp Bank, N.A. and

Benefits

  • Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
  • Experience managing hybrid onshore/offshore support models, managed services, vendor delivery teams, or follow-the-sun support coverage, preferred.

Company info

  • Position Summary Work Arrangement: ***This position is available in our Sioux Falls, SD or Wilmington, DE office.*** At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry.

Visa & Work Authorization

  • nd will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protecte
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