Align Communications
Desktop Analyst
New York, New York, United States · Full-time
Sponsorship not specified$65k-$70kDetected 21 days ago
AzureCloud PlatformsProject ManagementCustomer SupportDNSCommunicationProblem SolvingMicrosoft OfficeSharePoint
About the role
- Do you want to work with smart, forward-thinking individuals?
- Do you want to grow in a career you love?
- At Align, our professionals are the key to our success.
Responsibilities
- Provide frontline desktop and end-user technical support for key managed services clients.
- Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
- O365 Application Support
- Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
- Support inventory tracking for hardware, peripherals, and user equipment.
- 1-3 years of helpdesk or desktop support experience in a fast-paced MSP or multi-client corporate environment.
Requirements
- Hands-on support experience with:
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Nice to have
- Bachelor's degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
- Familiarity with troubleshooting fundamentals, systematic problem solving, and recognizing when to escalate.
- Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.
- These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process.
- Recordings are used solely for internal purposes such as training, quality assurance, and process improvement.
- Candidates will be informed in advance and asked to provide consent before any recording takes place.
- Align is a premier global provider of technology infrastructure solutions.
- Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.
Compensation
- This is a full-time position offering full benefits, a salary in the $65K to $70K range.
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This listing is sourced directly from Align Communications's careers page and normalized into a canonical job model.