Hrt
Client Technology Manager
Norfolk, VA · Full-time
Sponsorship not specified$109k-$142kDetected 21 days ago
AzureCybersecurityIncident ResponseForecastingCustomer SupportSystems EngineeringVPNResearchLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoring
About the role
- Using logic and wholistic analysis identify the strengths and weaknesses of different approaches. - Be able to qualify decisions with solid reasoning and justification.
- Advanced problem-solving skills associated with systems and software applications used is expected.
- Software usage relevant to job duties will be evaluated.
Responsibilities
- Perform all job duties and responsibilities in a safe manner to protect one's self, fellow employees, and the public from injury or harm.
- Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely.
- Actively conduct workplace hazard analyses for all employees to maintain a safe work environment.
- Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support.
- In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation.
- Leads helpdesk monitoring, troubleshooting and resolution efforts.
- Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation.
- Leads Client Technology Asset Lifecycle Management, including:
- Supports Change Management, Configuration Management, Cyber Security Baseline management.
- Leads Client Technology Team members help desk work order prioritization and execution verification.
Requirements
- Performs all other related duties as required.
- Required Knowledge, Abilities and Skills Essential to Job Functions:
Nice to have
- Possess a valid Driver's License.
- Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
- Microsoft Network and Security Certifications preferred.
Skills
- Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations.
- Microsoft 365 Software as Service.
- Mobile Device Management system administration; mobile device provisioning concepts,
- Print and multi-function device administration central management tools.
- Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management.
- Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS
- Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment.
- Audio/Video & Collaboration Systems implementation and operations.
- Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc.
- Productivity software administration; line of business software administration.
- Transit-specific software support.
Compensation
- $109,058 - $141,775
- Leads bi-annual Client Technology aspects of the "Board Pick" activities as per established schedule.
Equal opportunity
- HRT is proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
This listing is sourced directly from Hrt's careers page and normalized into a canonical job model.