FreedomCare
Manager of Operations (Cleveland, Ohio / Hybrid)
Cleveland, Ohio · Full-time
Sponsorship not specifiedDetected 6 days ago
Leadership
About the role
- We are looking for a Manager of Operations who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things.
- T he Operations Manager is responsible for overseeing Ohio operations across assigned service lines, including Personal Care Services and Structured Family Caregiving.
- This role ensures that referrals, eligibility workflows, service plan authorization, caregiver/aide onboarding, service delivery, documentation, billing readiness, quality assurance, and compliance operations are executed accurately and consistently.
Responsibilities
- Own It (Drive and ownership)
- The Operations Manager will manage operations toward growth, service quality, caregiver and member experience, compliance performance, audit readiness, timely issue resolution, and profitability.
- The role monitors operational data, identifies risk trends, and implements process improvements to support safe, compliant, and scalable service delivery.
- Hire, train, manage, and develop Ohio operations staff, while coordinating cross-functionally with clinical, compliance, technology, product, and internal support teams.
- Partner with technology and product teams to improve referral management, service-plan tracking, onboarding, documentation review, EVV/timekeeping, compliance reporting, and operational dashboards.
- Create and enforce processes and policies that simplify work, incorporate feedback, improve quality of care, and support a positive culture aligned with FreedomCare core values.
- Maintain working knowledge of applicable Ohio Administrative Code requirements, waiver guidance, payer requirements, and internal compliance policies affecting Ohio waiver operations.
Nice to have
- Experience in a leadership role
- Passion for improving home care and for leveraging technology to improve lives
- Ability to utilize technology to advance company initiatives
- Energized by ambitious goals and working in a fast-paced environment
- Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
- Meets operational, quality, compliance, growth, and financial goals while maintaining service integrity, documentation accuracy, and member/caregiver experience.
- Identifies root causes, resolves s
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.