VulcanForms

VulcanForms

IT Support Technician

Devens, MA

Sponsorship not specified$22k-$30kDetected 21 days ago
iOSLinuxExcelProcurementInventory ManagementCustomer SupportTCP/IPDNSLeadershipCommunicationCollaborationProblem Solving

About the role

  • Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability.
  • The ideal candidate will be flexible and flourish in a fast paced and challenging environment.
  • They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

Responsibilities

  • Deliver Tier 1-3 technical support to VulcanForms employees, resolving hardware, software, network, and endpoint issues while ensuring a high-quality end-user experience.
  • Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, recovery, and secure disposal.
  • Provision, configure, deploy, and support employee workstations, laptops, mobile devices, and associated peripherals to enable new hires and ongoing business operations.
  • Install, configure, and maintain desktop, label, and multifunction printing solutions to ensure reliable day-to-day operations.
  • Configure and support network-connected production equipment and specialized manufacturing devices, partnering with engineering and infrastructure teams to ensure secure, reliable integration.
  • Partner with IT engineering and cross-functional teams to identify recurring issues, improve support workflows, and implement scalable solutions that enhance operational efficiency.
  • Provide AV support for company meetings and events, including occasional after-hours support for critical business activities.
  • Create and maintain clear technical documentation, knowledge base articles, and user guides, translating complex technical concepts into practical, easy-to-follow instructions.
  • About Us Founded in 2015 to develop the world's first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products.
  • We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Nice to have

  • Experience supporting macOS, Linux, and Apple iOS environments.
  • Industry certifications such as CompTIA A+, Network+, Microsoft Certified credentials, or equivalent.
  • Experience supporting mission-critical systems in fast-paced, dynamic environments where timely issue resolution is essential.
  • Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
  • and a 401(k) plan with company match.
  • final level and compensation will be determined based on a candidate's experience.
  • Level 1: $21.50 - $29.59 Level 2: $26.77 - $36.81 Level 3: $30.62 - $42.11

Compensation

  • $22k-$30k

Benefits

  • We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries.

Company info

  • Founded in 2015 to develop the world's first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products.
  • Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship.
  • The ideal candidate has experience supporting fast-paced organizations with diverse technical needs across engineering, manufacturing, operations, executive leadership, and corporate functions, including environments that require reliable support for 24/7 manufacturing operations.
  • As part of the IT team, you will provide end-to-end lifecycle support for employee technology, including onboarding, device provisioning, software installation, troubleshooting, repairs, upgrades, asset management, and secure device recovery.
  • You will also contribute to the design, implementation, and ongoing support of end-user technologies, including workstation infrastructure, printing services, and conference room systems, helping ensure a reliable and seamless technology experience across the organization.
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This listing is sourced directly from VulcanForms's careers page and normalized into a canonical job model.