Nordic
Epic HIM Senior Analyst
US - National · Senior
Sponsorship not specifiedDetected 30 days ago
ComplianceProject ManagementCustomer SupportEpicEHR/EMRCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- They bring strong technical and soft skills.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
- We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Nice to have
- Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing
- contributing to decisions regarding what escalation is appropriate
- Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
- Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested
- Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
- Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services
- Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts
- Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members
Skills
- Bachelor's degree in a related field (relevant education and/or 8+ years' industry experience).
- Relevant training, certification, or accreditation required
- A minimum of 1-5+ years of direct experience implementing, training, or supporting EHR modules
- Must demonstrate and embody Nordic's maxims
- Ability to apply problem solving skills
- Excellent communication skills, written and verbal
- Proficient with Microsoft Office applications
- Strong attention to detail and ability to organize
- Must be able to work independently, as well as within a team environment
- Prior experience with ticketing systems and change management processes
- Strong customer service track record
- Ability to take on-call rotations outside of core business hours, including nights and weekends
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.