FreedomCare
Care Specialist I (Harrisburg, PA / Hybrid)
Harrisburg, PA · Full-time
Sponsorship not specified$20k-$23kDetected 6 days ago
SalesforceOutbound SalesHRCustomer SupportCommunicationAdaptability
About the role
- Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.
- We value your can-do positive attitude and desire to turn a negative into a positive.
- We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Responsibilities
- Own It (Drive and ownership)
- You will receive excellent in-house training which will help you develop a thorough understanding of our program.
- Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys
- Maintain reliable work schedules
- De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
Nice to have
- Must be willing and able to travel to our Pittsburgh, PA office, PA office 3 times a week
- This is a full time in-office position
- Previous experience in a Customer Service environment
- At least 1 year of experience in high-volume inbound call center or contact center environment
- Experience with CRMs or Workforce Technology - Salesforce, Medflyt, and Verint
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
- Attention to detail in reviewing records
Compensation
- We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
Benefits
- Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests
- Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
- Screen patients and caregivers for additional programs and benefits to enhance their lives
Visa & Work Authorization
- irth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable le
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.