Altasciences

Altasciences

IT Technician III

Everett, Washington · Mid

Sponsorship not specified$32k-$44kDetected 9 days ago
Customer SupportTCP/IPDNSVPNCiscoResearchCommunicationProblem SolvingMentoringMicrosoft OfficeCompTIA

About the role

  • An IT Technician III is responsible for supporting Al tasciences' users in their usage of the tools provided by the IT department such as computers, telephones, software, laptops, mobile phones, etc.
  • An IT T echnician III responds to and tracks user requests and solutions via an automated Helpdesk System.
  • An IT Technician III is expected to be the most knowledgeable technical resource for the IT department for most workstation and workstation installation issues.

Responsibilities

  • Enhance and develop quality support methods and communication skills through coaching feedback.
  • Provide support and coaching to the junior technicians (IT Technician I and II ).
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Participate in team projects that enhance the quality or efficiency of IT Support service.
  • Use the IT Service Management system to record calls, document issues, and communicate the solutions for incidents.

Requirements

  • Well-developed interpersonal skills are required.
  • Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.
  • The IT Technician III will support the more junior technicians and act as a point of escalation if required.
  • Advanced knowledge of PC and laptop hardware.
  • Ability to write advanced reports and correspondence.

Nice to have

  • Bachelors degree in an IT-related program preferred.

Compensation

  • $32k-$44k

Benefits

  • Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
  • Altasciences' Benefits Package Includes:
  • Health/Dental/Vision Insurance Plans
  • Paid Vacation and Holidays
  • Paid Sick and Bereavement Leave
  • Employee Referral Bonus Program
  • Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
  • No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe.
  • Please note that salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.

Company info

  • Train and support more junior IT staff in the correct use of the hardware and software that are part of the network.
  • At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.
  • We are better together and together We Are Altasciences.

Equal opportunity

  • equal opportunity employer committed to diversity and inclusion.
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This listing is sourced directly from Altasciences's careers page and normalized into a canonical job model.