Verkada

Verkada

Technical Support Engineer - University Graduate 2026

New York City, NY United States

H1B sponsorship available$44k-$54kDetected 5 days ago
PythonFull-Stack DevelopmentLinuxAgentic AIValuationCustomer SupportCiscoProblem Solving

About the role

  • Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
  • Our team is the bridge between customers, Engineering, and Product Management.

Responsibilities

  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Build tools and processes that will scale

Nice to have

  • CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Compensation

  • Estimated Hourly Pay Range

Benefits

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs.
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Fertility stipend
  • Wellness/fitness benefits
  • Commuter benefits
  • Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources.
  • Our benefits and perks programs include, but are not limited to:

Company info

  • Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
  • We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
  • You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
  • We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more.
  • Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
  • You can look at all kinds of communities to see our platform's impact in the world.
  • It's the retailer that uses our agentic AI to deter theft before it happens.
  • The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE.
  • The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes.
  • We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
  • more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more.
  • At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company.

Equal opportunity

  • Verkada Is An Equal Opportunity Employer
  • As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals.

Visa & Work Authorization

  • We do sponsor and take over sponsorship of employment visas for this role.
  • If we make you an offer, we will make every reasonable effort to get you a visa.
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This listing is sourced directly from Verkada's careers page and normalized into a canonical job model.