Natera
Regional Customer Support Specialist
US Remote · Mid
Sponsorship not specified$20k-$23kDetected 11 days ago
ComplianceSalesforceCustomer SupportHIPAAResearchCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityOrganizational Skills
Stay score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 87%
Of 15 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.96% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results.
- Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner.
- Respond promptly to internal and external customer inquiries.
Responsibilities
- Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
- Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Must maintain a current status on Natera training requirements.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Skilled specialist, completes tasks in a resourceful and efficient manner.
- Advanced professional growth education.
- Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.
Nice to have
- Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
Skills
- Excellence in de-escalating customer behavior.
- Excellent organizational skills and ability to balance multiple client needs and internal stakeholders.
- Problem analysis and problem solving skills.
- Adaptability to change and self-starter.
- Knowledge of customer service principles and practices.
- Experience in both phone and written customer support.
- Knowledge of administrative procedures and protocols.
- Knowledge of numeric, oral, and written language applications.
- Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar.
- Excellence in attention to detail and critical thinking.
- Ability to maintain professionalism during highly escalated situations
- Data collection and maintenance.
Compensation
- Compensation & Total Rewards
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
- Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
- Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.