Nucleus
Service Experience Manager
Vancouver, British Columbia
Sponsorship not specifiedDetected 7 hours ago
SEMPerformance ManagementCiscoLeadershipCommunicationProblem SolvingMentoringCompTIA
> stay_score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Supercharge your career at Nucleus Networks!
- What makes Nucleus different from other Managed IT Services providers?
- To start, our focus goes beyond just keeping the lights on.
Responsibilities
- Serve as the main point of contact for assigned clients, building strong relationships and acting as their advocate within Nucleus.
- Lead client onboarding and ensure seamless go-live experience.
- Drive adoption of Nucleus standards and participate in the delivery of value through Technology Scorecards, routine audits, and other initiatives.
- Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
- Manage a team of technicians, providing coaching, mentorship, and performance feedback.
- Collaborate with internal departments to align service delivery with client expectations and internal standards.
- Conduct regular one-on-ones, performance reviews, and support employee development plans.
- Lead initiatives to improve service quality, standardization, and process adherence.
- Maintain accurate documentation on platforms such as ITGlue and ConnectWise.
- Support continuous improvement through feedback loops, training, and internal collaboration.
Requirements
- Required Skills & Qualifications
Nice to have
- Industry certifications (CompTIA, Cisco, Microsoft) are preferred.
Compensation
- Competitive Salary & Annual Vacation Time
Benefits
- Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!
Company info
- We are a team of over 80 experienced professionals focused on providing industry-leading IT Services to clients across Canada.
- We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.
- Periodic on-site visits to client locations are required as part of this role.
Apply directly at Nucleus →Create a free account for alerts like thisView Nucleus immigration profile
This listing is sourced directly from Nucleus's careers page and normalized into a canonical job model.