SPS-North America
Director of Operations – Services Delivery
El Paso, Texas, United States · Director
Sponsorship not specifiedDetected 5 days ago
ForecastingBudgetingOperations ManagementSupply ChainLogisticsLeadershipProblem SolvingMentoring
About the role
- This role is responsible for translating business strategy into disciplined execution across people, process, technology, and performance.
Responsibilities
- Lead end-to-end service delivery operations across a technical and labor-driven environment, ensuring safe, efficient, high-quality execution against customer commitments and internal standards.
- Own operational performance, including productivity, quality, service levels, turnaround times, labor utilization, capacity planning, and cost management.
- Build and sustain a culture of accountability, engagement, and operational discipline through strong frontline leadership, coaching, and performance management.
- Drive Lean and continuous improvement initiatives using structured problem solving, root cause analysis, standard work, visual management, process mapping, and daily management routines.
- develop actionable insights and present clear recommendations to leadership.
- Partner with client services, technology, quality, HR, finance, and other cross-functional teams to optimize workflows, implement process changes, and improve customer outcomes.
- Lead change management efforts tied to new technology, automation, process redesign, and organizational growth while maintaining business continuity.
- Oversee site or multi-site management teams, setting clear expectations, developing talent pipelines, and ensuring leadership capability at all levels.
- Support strategic planning, budgeting, and resource allocation to scale operations while improving efficiency and service reliability.
- Use data and analytics to identify trends, bottlenecks, service risks, and improvement opportunities; develop actionable insights and present clear recommendations to leadership.
Requirements
- Bachelor's degree in Operations Management, Business, Engineering, Supply Chain, Industrial Engineering, or a related field
- Strong working knowledge of Lean, continuous improvement, Kaizen, standard work, visual management, and root cause problem solving.
- Experience leading managers and frontline teams in fast-paced environments with variable volumes, strict service levels, and high quality expectations. <span data-ccp-props="{"134233117":true,"134
- Bachelor's degree in Operations Management, Business, Engineering, Supply Chain, Industrial Engineering, or a related field; equivalent experience may be considered.
Benefits
- shift alignment, cross-training, attendance management, and contingency coverage to meet fluctuating demand.
- Ensure compliance with company policies, client requirements, regulatory obligations, and health, safety, and security standards.
Apply directly at SPS-North America →Create a free account for alerts like thisView SPS-North America immigration profile
This listing is sourced directly from SPS-North America's careers page and normalized into a canonical job model.