Sezzle
Customer Service Agent ( English/ French) (Canada)
Canada, Remote · Mid · Full-time
Sponsorship not specifiedDetected 128 days ago
JiraCustomer SuccessCustomer SupportZendeskLeadershipCommunication
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Are you passionate about driving customer success?
- We are looking for a customer-driven problem solver at Sezzle.
- With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle.
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Build a network of support and trust with our awesome customer support team!
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- You are continually raising the bar and driving those around you to deliver great results.
- You're not bound by convention - your success-and much of the fun-lies in developing new ways to do things
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
Requirements
- You have relentlessly high standards - many people may think your standards are unreasonably high.
- You have backbone
- disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting.
- You have conviction and are tenacious.
- You have excellent written and verbal communication skills.
Skills
- Excellent communication and interpersonal skills
Compensation
- The compensation range for the role is $22 CAD per hour.
- Competitive salary
Benefits
- Life, LTD, medical, dental and vision insurance
- Highly discounted LifeTime gym membership
- Competitive salary, bonus structure, and benefits package
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Company info
- You are dependable, resourceful, and get joy from going beyond to make customers successful.
- What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators.
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
This listing is sourced directly from Sezzle's careers page and normalized into a canonical job model.