KPA

KPA

Help Desk Technician

Lafayette, CO · Full-time

Sponsorship not specified$33k-$36kDetected 4 days ago
PowerShelliOSAndroidJiraSalesforceProcurementTCP/IPDNSVPNCiscoCommunicationCollaborationSharePointCompTIA

About the role

  • Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.
  • Named as one of Built In Colorado's Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good.
  • The ideal candidate has strong troubleshooting, time-management, and communication skills and a genuine customer-service orientation.

Responsibilities

  • Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex or policy-level issues to senior IT staff as needed.
  • Manage day-to-day account lifecycle tasks: onboarding and offboarding support, Entra ID account changes, security group and license assignment, device provisioning, and password resets.
  • Support routine security-related IT operations and user access requests across tools including Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4, and password manager
  • Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
  • Maintain hardware and software asset inventory throughout the device lifecycle, including procurement requests, deployment, refreshes, warranty/RMA coordination, and vendor support.
  • Maintain knowledge base articles, runbooks, and standard operating procedures (SOPs). Deliver end-user training and new-hire IT orientation.
  • Support routine security-related IT operations and user access requests across tools including Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT/security staff as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Generally 2-4 years of IT support, helpdesk, or desktop experience, or a combination of education and experience.
  • Windows desktop/laptop and macOS support.
  • Familiarity with MDM/endpoint management concepts (Intune).
  • Familiarity with identity and Microsoft 365 fundamentals - Entra ID, Exchange Online, SharePoint Online.
  • Familiarity with MFA enrollment/troubleshooting and conditional access concepts - hands-on user-facing troubleshooting experience
  • this role does not require policy administration experience.
  • Basic networking fundamentals - TCP/IP, DNS, DHCP, VPN.
  • ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA).
  • Basic scripting/automation exposure (PowerShell) a plus, not required.
  • Certifications (preferred, not required): CompTIA A+, Network+

Nice to have

  • CompTIA A+, Network+
  • Microsoft MS-900 (Microsoft 365 Fundamentals), CompTIA Security+.
  • High school diploma or equivalent required
  • Associate's or Bachelor's degree a plus.
  • Demonstrated ability to prioritize, troubleshoot, and resolve tickets within a defined SLA.
  • Strong written and verbal communication in a professional environment
  • able to translate technical concepts for non-technical audiences.
  • Customer-service orientation - patience and empathy with non-technical users

Compensation

  • Annual pay rate between $33-36 per hour

Benefits

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree a plus.
  • Bonus potential up to 7.5% annually

Company info

  • KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.
  • Named as one of Built In Colorado's Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it.
  • Position Description:
  • As a member of the Information Technology team, the Help Desk Technician supports company-managed devices - Windows desktops and laptops, macOS, Android, and iOS - along with the applications and cloud services staff rely on. This is a customer-facing, front-line role responsible for resolving end-user issues across hardware, software, identity, and endpoint platforms, including triaging day-to-day security-related access issues, while working within established Service Level Agreements (SLAs) and change-management protocols. The ideal candidate has strong troubleshooting, time-management, and communication skills and a genuine customer-service orientation.
  • KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training.
  • We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it.
  • As a member of the Information Technology team, the Help Desk Technician supports company-managed devices - Windows desktops and laptops, macOS, Android, and iOS - along with the applications and cloud services staff rely on.
  • This is a customer-facing, front-line role responsible for resolving end-user issues across hardware, software, identity, and endpoint platforms, including triaging day-to-day security-related access issues, while working within established Service Level Agreements (SLAs) and change-management protocols.
  • KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3
  • At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace.

Visa & Work Authorization

  • sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status,
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This listing is sourced directly from KPA's careers page and normalized into a canonical job model.