Dolby Laboratories Inc.

Dolby Laboratories Inc.

Staff Technical Account Manager

Burbank, California,United States · Staff+ · Full-time

Sponsorship not specified$138k-$189kDetected 38 days ago
AWSGCPAzureCloud PlatformsAgentic AIProject ManagementCustomer SuccessCommunicationCollaboration

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • You act as the primary bridge between the customer's engineering teams and our internal core engineering, system integration, and operations teams.
  • This partnership allows you to focus deeply on technical excellence and engineering-to-engineering collaboration without the burden of commercial or renewal negotiations.

Responsibilities

  • Strategic Technical Implementation: Lead the technical implementation and project orchestration for new strategic customer onboarding.
  • Rather than executing every technical task, you partner with Delivery Engineering to define project timelines, manage technical workstreams, and oversee the execution of the integration plan.
  • Joint Success Planning: Collaborate with the CSM to ensure the customer's long-term business goals are technically feasible, providing the technical roadmap and guardrails necessary to support the customer's strategic expansion plans.
  • Lead the technical implementation and project orchestration for new strategic customer onboarding.

Requirements

  • Digital Media & Infrastructure Expertise: 3-5+ years of experience in technical roles within the video streaming, AdTech, or SaaS industries.
  • AI Literacy & Logic: Experience using AI tools to summarize technical logs, generate scripts for testing, and automate routine technical documentation.
  • Consultative Communication: Ability to explain a "segment timeout" to a business stakeholder while diving into the code with a Senior Engineer.
  • Media & Infrastructure Expertise:
  • 3-5+ years of experience in technical roles within the video streaming, AdTech, or SaaS industries.
  • Experience using AI tools to summarize technical logs, generate scripts for testing, and automate routine technical documentation.
  • Ability to explain a "segment timeout" to a business stakeholder while diving into the code with a Senior Engineer.

Nice to have

  • Experience with Cloud infrastructure (AWS/GCP/Azure) as it relates to video processing.
  • Experience with ad integration workflows, specifically SSAI (Server-Side Ad Insertion) or SGAI (Server-Guided Ad Insertion).
  • Familiarity with Ad Servers (e.g., Google Ad Manager, SpringServe, FreeWheel) and protocols like VAST, VMAP, and SCTE-35 markers.
  • Previous experience in a "Technical Success" or "Solutions Architecture" role within the Media & Entertainment or SaaS space.
  • Our success depends on the combined skills and talents of all our employees.
  • Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code,
  • Article 49, and Administrative Code, Article 12 Equal Employment Opportunity:
  • Dolby is proud to be an equal opportunity employer.

Skills

  • At Dolby, science meets art, and high tech means more than computer code.

Compensation

  • $138k-$189k

Benefits

  • Technical Health Ownership: Proactively monitor account performance (QoE, latency, error rates) using internal dashboards and AI-driven monitoring agents to identify issues before they impact the customer.
  • AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.
  • AI-Augmented Optimization: Leverage Agentic AI to automate log analysis and health reporting, shifting your focus from reactive firefighting to proactive architectural improvements.

Company info

  • We're a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways.
  • From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact.
  • As we grow, we are seeking a senior Technical Account Manager to be the bridge between our technology and our customers, ensuring they maximize the value of our products.
  • Job Overview: As a Staff Technical Account Manager, you are the technical architect and long-term partner of our most strategic video accounts.
  • You own the technical relationship throughout the entire customer lifecycle, from leading the initial onboarding journey to ensuring the ongoing optimization of our video solutions within the customer's specific environment.
  • In this role, you partner closely with a Customer Success Manager (CSM) to ensure holistic account health.
  • While you own the technical integrity, operational stability, and long-term technical roadmap, the CSM owns the commercial outcomes, platform adoption, and overarching value realization.
  • You are responsible for notifying customers of potential breaking changes and providing architectural guidance to ensure a seamless transition.
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This listing is sourced directly from Dolby Laboratories Inc.'s careers page and normalized into a canonical job model.