Accendra Health

Patient Qualification Specialist

Remote - US, USA

Sponsorship not specifiedDetected 14 days ago

ExcelCustomer SupportLeadershipCommunicationCollaborationMicrosoft Office

About the role

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers.
Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.
Key responsibilities for creating a positive, patient-centric environment include:

Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
Demonstrates and ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life.

High school degree or equivalent
Performs other duties as required.
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Required to be in a home office/workspace during scheduled work hours
Medical, dental, and vision care coverage
Requests health plan authorizations/information as required; either electronically or verbally.
The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity.
Please, no phone calls or emails.
All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company.
No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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Evangelize our customers and turn our disgruntled patients into our biggest fans.
Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.
As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

This listing is sourced directly from Accendra Health's careers page and normalized into a canonical job model.