Constant Contact
Digital Customer Success Specialist - Pendo
Remote, US · Mid
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.
- We're energized by new challenges and new possibilities-and we're just getting started!
Responsibilities
- You'll work closely with Product, UX, Customer Support, Marketing, and Sales:
- Manage relationships and expectations related to day-to-day project delivery.
- Establish guide frequency rules, manage visual governance, and recommend next steps when stakeholder requests compete.
- Partner with technical, product, and data teams:
- Write clean JavaScript, HTML, and CSS to build custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
- Partner with the team to design and test in-app messaging experiences, including A/B tests.
- Create and maintain technical documentation for tag architecture, guide logic, and segmentation rules.
Requirements
- Experience and technical skills:
- Deep hands-on experience building, managing, and optimizing in-product experiences using Pendo or similar tools, such as Gainsight PX is required.
- Experience integrating in-product messaging platforms with Customer Success platforms, such as Gainsight or ChurnZero, or CRMs, such as Salesforce or HubSpot.
Skills
- 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
- Strong technical background with hands-on proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations.
- Experience analyzing guide performance, user pathways, and downstream adoption, with intermediate knowledge of analytics tools.
- Collaboration and working
- There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.
Benefits
- Understand business stakeholders' strategic vision and priorities for customer onboarding, feature adoption, and retention messaging.
Company info
- At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.
- Gather detailed requirements for building in-product guides and messages that support customers throughout their lifecycle.
This listing is sourced directly from Constant Contact's careers page and normalized into a canonical job model.