Cogent Biosciences

Cogent Biosciences

Desktop and Field Sales Support Specialist

Waltham, Massachusetts, United States

Sponsorship not specified$35k-$42kDetected 30 days ago
AzureCybersecuritySalesforceSalesCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • Every day will bring new challenges and opportunities to learn.
  • You'll report to the Director of IT in Boulder.
  • Please note: This position is on-site in Waltham, MA.

Responsibilities

  • General IT Support
  • Manage and resolve requests from the IT service desk queue with urgency and professionalism.
  • Maintain accurate inventory of IT equipment and peripherals.
  • Collaborate on IT initiatives and contribute ideas to adhere to and improve processes and services.
  • Document solutions and procedures to build our knowledge base and help others succeed.
  • Field Team IT Support
  • In collaboration with the Commercial field operations team, act with a sense of urgency and provide exceptional IT support for the Commercial field team.

Requirements

  • Experience supporting a Commercial sales field team
  • Associate degree in IT (or related field), technical training, or equivalent experience (3-5 years).
  • 3+ years advanced Windows and Apple OS experience
  • 2+ years experience with M365 apps, Outlook, Teams and Zoom web conferencing
  • 1+ years experience working with Commercial business applications such as Veeva and Salesforce
  • Self-motivated with the ability to take initiative, work independently, and prioritize effectively, while also contributing as a reliable and collaborative team member in a dynamic environment.
  • Knowledge of IT service management
  • Ability to safely lift and move equipment (~ 30 lbs).
  • Prepare and deploy new computers, including imaging, configuration, and installation of required applications.
  • Excellent customer service skills
  • Experience working on a help desk and as a desktop support specialist
  • Excellent communication skills - you listen to understand, explain clearly, and build trust with end-users.
  • Creative problem-solving and strong troubleshooting instincts.
  • A collaborative spirit and a genuine desire to help others succeed.
  • Commitment to being a cyber-safe staff member and educating others on good security practices.
  • Understanding of networking and cybersecurity concepts and troubleshooting.

Nice to have

  • Experience working in biotech/pharmaceutical life science industry is preferred
  • Familiarity with Azure and on-premises Active Directory is a plus

Compensation

  • Exact compensation will vary based on skills, experience, and location.
  • Waltham, MA: Our headquarters is located in the Greater Boston life sciences community, with an open, collaborative office environment designed to support teamwork and connection.
  • Boulder, CO: Our Boulder location is home to Cogent's discovery research organization and a key scientific hub with strong leadership based on site.
  • Situated in the greater Denver-Boulder biopharmaceutical corridor, this office plays a central role in advancing our discovery efforts and pipeline.
  • Our Offer To You
  • At Cogent Biosciences, we offer a competitive salary, bonus, and ongoing stock awards, alongside a benefits package that se t s us apart.

Benefits

  • At Cogent Biosciences, we offer a competitive salary, bonus, and ongoing stock awards, alongside a benefits package that se t s us apart.
  • We cover 100% of medical, dental, and vision premiums for you and your family, and help reduce out-of-pocket costs by funding up to 75% of in-network deductibles.
  • A dditional perks like wellness programs, tuition reimbursement, and inclusive family-forming support help you thrive at work and beyond.

Company info

  • Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs. Cogent's lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V. KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing.
  • The Role:
  • We are seeking a desktop support specialist who will support all employees at Cogent, but will also be a primary Commercial IT desktop support specialist and contact. The ideal candidate will be a highly motivated self-starter with excellent customer service, communications, and strong technical support skills who enjoys working in a fast-paced environment. You will have experience providing IT support in a life science environment and with a Commercial sales team. You will work closely with Commercial, Clinical Development, and G&A staff and provide additional support to our Waltham, Boulder, and remote employees. Every day will bring new challenges and opportunities to learn. You'll report to the Director of IT in Boulder.
  • Please note: This position is on-site in Waltham, MA. It is not a remote role.
  • Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs.
  • Cogent's lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V.
  • KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling.
  • Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing.
  • We are seeking a desktop support specialist who will support all employees at Cogent, but will also be a primary Commercial IT desktop support specialist and contact.
  • The ideal candidate will be a highly motivated self-starter with excellent customer service, communications, and strong technical support skills who enjoys working in a fast-paced environment.
  • You will have experience providing IT support in a life science environment and with a Commercial sales team.
  • You will work closely with Commercial, Clinical Development, and G&A staff and provide additional support to our Waltham, Boulder, and remote employees.

Equal opportunity

  • We are proud to be an Equal Opportunity Employer.
  • Our goal is to have a diverse workforce.
  • Equal Opportunity Employer.
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This listing is sourced directly from Cogent Biosciences's careers page and normalized into a canonical job model.